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Polisi Privasi powercuci untuk Malaysia

At powercuci, how we handle your personal data is something we take seriously — every account you open, every deposit through Touch 'n Go, GrabPay, Boost dan FPX…

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powercuci Polisi Privasi powercuci untuk Malaysia
HUBUNGI PASUKAN PRIVASI

Cara Menghubungi Kami Mengenai Privasi

If you have a question about how your data is used, want to correct something on your account, or wish to exercise any right under this privacy policy, our dedicated privacy team…

E-mel Privasi Send your data request or privacy concern directly to our privacy team via e-mel. Include your registered account username so we can locate your records and respond within 72 hours.
Live Chat Open the live chat window on powercuci.pro at any hour. Our agents can log a formal data request on your behalf and escalate it to the privacy team without delay.
Borang Aduan Rasmi Use the dedicated privacy request form on our website to submit a structured data-access or data-erasure request. We track every submission with a reference number so you can follow up easily.
AMALAN KESELAMATAN DATA

How We Protect and Manage Your Data

Every layer of data handling at powercuci is designed around account security and minimal collection.

Enkripsi Data

All personal data transmitted between your device and our servers is encrypted using current TLS standards. Data stored on our systems is encrypted at rest, so your account details stay protected even if a storage layer is ever compromised.

Dasar Kuki

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through your browser settings at any time; disabling analytics cookies will not affect your ability to use your account.

Kawalan Akses Akaun

Access to your account data is restricted to staff who require it for support or compliance purposes. Every internal access event is logged with a timestamp and staff identifier, creating a clear audit trail we can review if a concern arises.

Tempoh Penyimpanan Data

We keep your account data for as long as your account is active plus the period required by Malaysian law for financial records. Once the retention period ends, data is securely deleted or anonymised — we do not hold it indefinitely.

Hak Pembetulan dan Pemadaman

You have the right to request correction of inaccurate personal data or, where permitted by law, deletion of your records. Submit your request through live chat or e-mel and we will process it within the timeframe Malaysian personal data law requires.

Pemindahan Data Antarabangsa

If any data is processed outside Malaysia — for example, by a payment processor — we ensure appropriate safeguards are in place under applicable law. We do not transfer data to jurisdictions that lack adequate data-protection frameworks without your explicit consent.

Soalan Tentang Polisi Privasi Kami

These are the questions we hear most often about how powercuci handles personal data. If your question is not answered here, reach our privacy team directly through live chat or e-mel and we will respond within 72 hours.

We collect your name, e-mel address, phone number, and the payment identifiers you use — such as your Touch 'n Go or GrabPay account reference — strictly to operate your account and process transactions securely.

We share data only with payment processors (Touch 'n Go, GrabPay, Boost dan FPX) to complete transactions you authorise, and with authorities when required by Malaysian law. We do not sell or rent your data to marketers under any circumstances.

Submit a data-access request through our live chat or privacy e-mel with your registered username. We will compile and send you a copy of all personal data we hold within the timeframe required by applicable Malaysian personal data law.

Yes. Where deletion is permitted under Malaysian law — and after we have met any mandatory financial-record retention obligations — we will delete or anonymise your personal data. Contact our privacy team to start this process.

Account data is kept for as long as your account remains active, plus the statutory retention period for financial records under Malaysian law. After that window closes, data is permanently deleted or anonymised from our systems.

We use essential session cookies to maintain your login state and optional analytics cookies to measure page performance. You can adjust or disable non-essential cookies in your browser settings at any time without losing account access.

Reach our dedicated privacy team via live chat on powercuci.pro, through the privacy request form on our site, or by e-mel. We acknowledge all privacy concerns within 24 hours and resolve data requests within 72 hours.

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